Customer Success Manager

Join our team as a Customer Success Manager in Tel Aviv, Israel! You’ll work closely with our VP of Sales, collaborate with Sales Account Managers and work with all of MAX’s team leaders, to provide the best service for Fortune-500 clients. We look forward to welcoming a passionate individual who is eager to make a difference in our team!

What You’ll Do:

  • Customer Journey Management: Define service standards, ensure their implementation, and maintain customer satisfaction.

  • Ensure retention and satisfaction of all clients – Managing Retention Lifecycle and Reporting

  • Become a subject matter expert on MAX’s product and services suite

  • Supporting the growing CS and Sales team

  • Onboarding MAX as a vendor with client portals and compliance requests

  • Customer Onboarding

  • Running QBRs together with the Sales POCs focusing on account management

  • Optimization of current support processes

  • Managing at-risk Customers

  • CRM: Defining business processes (previous knowledge of HubSpot or Monday preferred)

What You’ll Bring:

  • High proficiency of spoken and written English (ideally native-level)

  • Proven work experience in a Customer Success or similar role

  • Strong time management and ability to prioritize multiple projects independently

  • Problem-solving skills with a proactive approach to identifying and resolving customer issues

  • Data-driven mindset with experience in analyzing customer metrics and presenting insights

Additional Preferred Qualifications:

  • Experience in managing a diverse group and training each according to company standards

  • Experienced with HubSpot or similar CRM, Monday.com

  • Bachelor’s degree or equivalent professional experience

MAX Security Solutions is a global leader in tactical intelligence and physical security, offering a unique blend of intelligence-gathering and operational skills. For over 25 years, MAX has specialized in protection, prevention, and risk management, providing customized solutions that adapt to the changing needs of some of the world’s most esteemed Fortune 500 and Fortune 100 corporations.

*Due to the number of applications received, we can only guarantee that candidates with relevant qualifications will receive responses.

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INTEL PORTAL

INTEL PORTAL

ANALYSIS
PROTEST
COUNTRY RISK LEVEL
High
AFFECTED AREA
Port of Ashdod, Israel
INCIDENT RISK LEVEL
Low
STRENGTH OF SOURCE
Credible

18

APR 2024
11:49 UTC
USA Analysis: City Crime Series – Washington, DC: Violent crime rates to gradually decline over coming months amid increased security measures citywide
Executive Summary
  • 2023 recorded the highest number of homicides in Washington, DC since 2004 and one of the highest crime rate spikes nationwide.
  • Surging violent crimes are likely linked to a reduction in active-duty law enforcement officers, rising youth involvement in crime, growing inequality, and high rates of recidivism.
  • Crime rates, especially homicides, property crimes, and retail theft, are likely to see marginally improving rates due to the recently introduced security measures. However, these will continue in medium-risk areas due to entrenched social issues, budget constraints impacting police resources, and lower-than-usual prosecution rates.
  • Travel to Washington, DC can continue while maintaining vigilance due to the threat of property and violent crime. Businesses operating in areas recording higher crime rates are advised to review their security protocols in light of the risk of retail theft and armed robbery.
Recommendations:
Those conducting business out of the port of Ashdod are advised to allot for disruptions to operations and delivery delays on February 1 due to the ongoing protest.
COUNTRY RISK LEVEL
High
AFFECTED AREA
Port of Ashdod, Israel
INCIDENT RISK LEVEL
Low
STRENGTH OF SOURCE
Credible